Refund Policy

1. The short version#

If you are a consumer in the EU, you can withdraw from a new subscription within 14 days of the initial charge and get a full refund — even if you already used the service — by telling us or the payment provider within that window. Beyond that, cancellations always stop future charges, and we handle further refunds fairly on a case-by-case basis.

2. Free trial and free tier#

The Personal workspace is free, and starting any paid tier requires an explicit checkout. Nothing is charged without a clear purchase step, so there is nothing to refund by accident. When free trial periods are offered (for example via promo codes), the checkout states when billing starts and how to cancel before it.

3. Consumers (including sole-trader professionals acting as consumers)#

EU consumer law gives you a 14-day withdrawal right for distance contracts like an online subscription. You can exercise it by contacting us at support@treinamos.com or through the payment provider’s support, within 14 days of the first charge of a subscription. You do not need to give a reason, and a plain statement (“I withdraw from this subscription”) is enough.

Because Treinamos is a digital service, we ask for your consent to start delivery immediately — but we do not condition your 14-day right on waiving it: request a withdrawal within 14 days of the initial charge and you receive a full refund of that charge.

For renewals after the first charge, you can cancel at any time to stop future charges (section 5). If a renewal was charged for a subscription you had already tried to cancel, we refund it in full.

4. Organizations and business customers#

The statutory 14-day withdrawal right may not apply if you subscribe for your business rather than as a consumer. We still want you paying only for value received: tell us within 14 days of a charge that the service is not working for your organization and we will refund that charge. Later requests are handled individually — service outages, double charges, and billing mistakes are always refunded.

5. Cancelling vs. refunding#

• Cancelling stops all future renewals. Your plan stays active until the end of the period you already paid for.
• Refunding undoes a charge that already happened (sections 3–4).
• Deleting your account does not by itself cancel a running subscription — cancel first, then delete.

6. How refunds are paid#

Subscriptions are billed by our payment service provider acting as merchant of record, so refunds are issued through that provider back to your original payment method — typically within 5–10 business days of approval. We approve withdrawal requests within two business days of receiving them.

7. Contact#

Refund requests and questions: support@treinamos.com. Please send them from the email address on the account and name the subscription involved.